BT Automation started in Australia with a simple observation: "Too many organizations were struggling with ServiceNow." Leaders were frustrated — not because the platform lacked potential, but because they weren’t seeing the value they’d been promised.

We realized the real problem wasn’t ServiceNow itself. It was the way others were implementing it. Over-customization. Over-complication. Oversized teams delivering bloated projects that collapsed under their own weight.

We knew there had to be a better way. A simpler way. So we set out to build it.

From those humble beginnings, we focused on fixing broken implementations and proving that clean, low-code ServiceNow could deliver on its full promise. Using the ServiceNow implementation methodology the way it was designed, we created an approach that strips away chaos and delivers lasting results.

Over years of refinement, this became our standard: a clean, repeatable framework for implementation that has made BT Automation the most trusted ServiceNow partner in Australia — and soon, across the entire APAC region.

Today, as we expand into North America, that same mission drives us forward: simplify ServiceNow, deliver faster ROI, and give mid-market enterprises the clarity they deserve.